Pathetic Feedback

I am very dissapointed by how my dealings with chubb have been in the past 3 or so weeks. Myself and my sister have been trying to get outside beams installed at our house. I have been calling Chubb for the past 3 weeks now. The fist time around i called them and they kept on passing me around without even explaining what the matter was. I decided to hang up and requested for a callback on their website, they called me and i told them what i wanted, they said they were gonna get someone responsible for my area to call me back but that never happened. I decided to log another call back on the site and they called me, i spoke to some lady whose name i cannot recall and she said she was sending an email so get me a sales rep that's going to come to the house and give us quoation. This never happened. I yet again logged a call back on their website, i got a call from a gentleman called Nilen who said he was going to follow up on that matter, it never happened. I logged another callback and Nilen called me again today and said was gonna check what the issue was. Withn this being said, i just want to understand- what does one have to do to get through these people?