Overcharged, feeling grossly ********** !

So after some 24years of collective subscription (BBR, Chubb and now National Security) I wanted to have my security upgraded so i called in 3 security companies for quotes. I was rudely awakened to the fact that i was grossly overpaying National Some of the facts... After much consideration around they following:- 1. I have been a loyal client without default in payment since 1996 (BBR,CHUBB and now NATIONAL) with not much need for a response by any of your armed team or request for any upgrade. 2. I have not price checked your monthly charges before as I believed I was dealing with a good corporate company. 3. After a telephone conversation with National, they immediately reduced my cost to R350.00 (which is market related) 4. I have spoken with the Sales Director (Kumeran, his response was that he has over 60000 clients and it was not possible to apply any discretion on increases. He confirmed that loyalty has no special attention, in terms of the National pricing methodology) I also discussed with the regional Manager about the fact that my current monthly charges have been ramped up over time to the extent that my current cost is 1,8 times the going rate and the response I got was that National is entitled to increase prices despite it being way off market related pricing and the onus is upon me to price check. 5. After engaging with the retentions person and the regional manager, I expected that your company would show some compassion and at least demonstrate in your quote by crediting some of the excessive charges, this did not happen and I get the feeling that your company sees no need to remedy the immediate past which I suggested to be a minimum of 1 year valued at R3336.00. Your company rather danced around the issue offering minor discounts and changing the monthly charge to amortise differently, the costs . Finally, I have decided to engage with another service provider to do the hardware installation to upgrade my system( at a higher cost) and also to do the armed response and monitoring at R350.00 PM Based on principal and the aforementioned circumstances, I cannot see my clear to doing business with your company. 6. I request that your company reimburse me with R3336.00 as an overcharge for 1 year which I believe to be reasonable, should you elect not to meet my request, I will follow a process that I promised.

I urge all 60 000 subscribers that are outside the initial contract period to price check for failure to do so will result in you being overcharged.

This is a company you never want to do business with