SJ
Sharon J
1 reviews | Active since May 2014
05 May 2015, 16:19
Overcharged
I am a client of Chubb security. I normally pay R420 per month which is a yearly contract, this month my account was debited for R552. When I phoned the offices at Weltevreden Park in the Westrand, Johannesburg.<br> The person I spoke to says that there's a charge if our alarm goes of more than 4 times a month. I think it is a total *******.
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National Security & Fire's replyOfficial
08 May 2015, 11:18Hello SharonJames,
Dear Valued Customer,
Chubb implemented an excessive response levy in an effort to reduce the negative impact that false alarms have on service levels. This action has allowed Chubb to respond more promptly to clients who have a valid emergency situation, by minimising responses to false alarms.
The bulk of the false alarm reduction has been a direct result of the following:
- Customers reducing the number of false activations by resolving any technical issues with their alarm systems
- Customers contacting our monitoring centre when accidentally setting off their alarms to cancel the response service
- A general increase in the awareness of the causes of false alarms
Please make use of one of the following methods to assist with any false alarm problem you may be experiencing:
o Contact the service department at your local branch, or alternatively
o Contact the Chubb Customer Service Desk, on ***or via e-mail at ***.
Dear Valued Customer,
Chubb implemented an excessive response levy in an effort to reduce the negative impact that false alarms have on service levels. This action has allowed Chubb to respond more promptly to clients who have a valid emergency situation, by minimising responses to false alarms.
The bulk of the false alarm reduction has been a direct result of the following:
- Customers reducing the number of false activations by resolving any technical issues with their alarm systems
- Customers contacting our monitoring centre when accidentally setting off their alarms to cancel the response service
- A general increase in the awareness of the causes of false alarms
Please make use of one of the following methods to assist with any false alarm problem you may be experiencing:
o Contact the service department at your local branch, or alternatively
o Contact the Chubb Customer Service Desk, on ***or via e-mail at ***.
Best regards,
National Security & Fire's reply08 May 2015, 11:18
Official
Hello SharonJames,
Dear Valued Customer,
Chubb implemented an excessive response levy in an effort to reduce the negative impact that false alarms have on service levels. This action has allowed Chubb to respond more promptly to clients who have a valid emergency situation, by minimising responses to false alarms.
The bulk of the false alarm reduction has been a direct result of the following:
- Customers reducing the number of false activations by resolving any technical issues with their alarm systems
- Customers contacting our monitoring centre when accidentally setting off their alarms to cancel the response service
- A general increase in the awareness of the causes of false alarms
Please make use of one of the following methods to assist with any false alarm problem you may be experiencing:
o Contact the service department at your local branch, or alternatively
o Contact the Chubb Customer Service Desk, on ***or via e-mail at ***.
Dear Valued Customer,
Chubb implemented an excessive response levy in an effort to reduce the negative impact that false alarms have on service levels. This action has allowed Chubb to respond more promptly to clients who have a valid emergency situation, by minimising responses to false alarms.
The bulk of the false alarm reduction has been a direct result of the following:
- Customers reducing the number of false activations by resolving any technical issues with their alarm systems
- Customers contacting our monitoring centre when accidentally setting off their alarms to cancel the response service
- A general increase in the awareness of the causes of false alarms
Please make use of one of the following methods to assist with any false alarm problem you may be experiencing:
o Contact the service department at your local branch, or alternatively
o Contact the Chubb Customer Service Desk, on ***or via e-mail at ***.
Best regards,