Overbilled

We have been clients of this company for approximately twenty five years. Our subscriptions increased on an annual basis making it much higher than any new Chubb client. When this was queried at the end of June 2015, we were told that we would qualify for an over 65 discount from 1 August this will be rectified. However, this did not occur and we then complained on the national website - no response. We then called Chubb Durban and were given an email address: to which we have had no response after 2 emails. At least three calls were made .. in response we received one call informing us that the \accounts"division will call. Still no response."""