MC
Mike C

1 reviews | Active since Jun 2013

19 Apr 2016, 09:57

NOT RETURNING DEPOSIT !!!!!

On the 02 February 2016 , Chubb Security was to install a 16 channel camera system. A deposit of R10000 ( ten thousand rand) was paid and never heard form Chubb Security again. <br> After numerous phone calls to the service department , Nicolette and the Sales Rep Shane , the deal was cancelled !<br> I contacted the Director Michael du Plessis , who ensured me my deposit would be refunded to me more than a month ago ! Up till date , nothing has been paid back ! <br> Not only do they have very poor service , but they cannot keep to their word and now this has become a big fight !!!<br> The sad side to this story is that I am an existing customer of Chubb Security for more than 12 yeasrs

0
Replies (1)
National Security & Fire
National Security & Fire's reply19 Apr 2016, 10:30
Official
Hello Unhappy Mike,

Thank you for bringing this issue to our attention. I will forward your complaint to the manager of our sales department, for her urgent attention.

Your query reference is: 126207. Your contact: Michelle Botes.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre.

Best regards,