MS
Mike S

1 reviews | Active since Nov 2012

22 Dec 2015, 05:16

Not Responding to Burglar Alarm

I am on leave alarm goes off twice Chubb only calls back hours later I complain about poor and late response I am advised they will go to my premises and get back to me the do not go to my premises and I am still waiting for a response to know if my house is safe nobody cares at Chubb especially when you are away and you need them most

0
Replies (1)
National Security & Fire
National Security & Fire's reply22 Dec 2015, 09:01
Official
Hello mjsmike,

Thank you for bringing your concern to us

Details of the incident and your contact information have been forwarded to the Assistant Operation Manager,Zirk Marinus , to ensure a speedy and amicable resolution.

Ref Number:104820

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards