Not closing account after more than 2 years

Once upon a time, years and years ago I made the mistake of signing up with Chubb via their esteemed salesman for the northern suburbs, Donovan. The only stipulation in the contract, which he assured me was not a problem, was for his response officers to actually enter the property to check it. The level of service peaked at the response officers not even getting out of their car and calling in \vicious dogs\". 2 years and some additional months ago (3 of them to be exact) Chubb was given notice to cancel my contract for reasons explained to them very clearly. This was however not without warning which yielded no response. But lack of response seems to be the normal level of service as evidenced following multiple communications and repeat copies of repeat letters to them.<br> <br> This complaint now because I receive a pathetic SMS, no salutation, no reference, no contact details, informing me my account is in ARREARS and to contact them urgently. With details to be provided by a \"dunning letter\". (Good luck with SAPO) Iv'e done everything in my power to explain, provide the documents but not even a reply to discuss - just month after month after month of accounts and now an SMS. Enough."