No Service - Poor Installation - Incorrect Debit

This query goes back to April of this year to which I thought we'd resolve through your accounts / retentions lady Lianda Prinsloo, however seems not.<br> <br> Since April I requested a reduction in monthly fees as it was becoming expensive. It was approved (25% discount) but to date still battling to get the monthly debit (including the agreed non debit months for the excess billing) resolved. 5 months later.<br> <br> Best of all, I requested an upgrade of an alarm aswell, which was done. And the installer (Chubb technician) signed off that all pirs plus new pirs are in working condition. Since the installation, I've had endless false alarms to which you very happy to bill me.. <br> Then to top it off, I had a ******* 26 Aug - to which the lounge PIR didn't even trigger (yet you signed it off)<br> I've now replaced them at my own cost, cause I still get no response from you. Also finding that you haven't set up tamper on them.<br> Other security companies are telling me to claim the damages + costs of ****** goods against you.<br> <br> Bottom line, I sent a mail of the above and more details but I just don't get a response.