No Service...No Reponse

<p>We signed up with Chubb in January after being offered a good price. We were told that the local field security would introduce themselves to us and discuss a strategy to gain entry in an emergency. It has been 4 months, and we have still not had an introduction. We have also experience a few times where our alarm went off and there was no phone call and no armed response. Our price also went up by R100 within 3 months.</p> <p> </p> <p>We decided to change security companies and go with a local presence which is active in our community and has good service. I called Chubb to ask about the cancellation. Firstly, I was told about the 3 month cancellation fee in the contract's fine print. I asked for a copy of the contract and received it a week later. I then asked whether we would be covered during the cancellation period, to which there was no response. After numerous attempts to follow up my emails with phone calls, messages and escalations to the Client Liaison Manager (who also does not return calls), I have still had no feedback after 3 weeks.</p> <p> </p> <p>Please can someone contact me to cancel my contract and put this experience behind me.</p>