No service from National Security & Fire

Yesterday, 19 October we had an alarm while not at home. When we asked the response to go and check, they said they couldn't find our property. We have been chub clients for close to 7 years and suddenly the response can't find our home.... I asked to speak to a manager and he said he would get back to me. He asked the call Centre lady to phone back and tell me that u fortunately he also couldn't locate our property.

This is highly unacceptable. The one time that we need assistance, you weren't able to help. What have we been paying you for?