1 reviews | Active since Feb 2013
No service
<p>I have installed an alarm a couple of months ago. I have asked for pet friendly eyes to be installed. This was done according to the installer. I have had issues ever since the alarm was installed. I have 2 very small dogs who set the alarm off every time. I have phoned chubb several times and every time they say that they will come back to me. No one has ever come back to me and I am paying a lot of money every month for an alarm system that I can not use. This is unacceptable and at the moment a total waste of money.</p>
More than 2 weeks has gone passed and I have not received any form of feedback from anyone with regards to my query. Just shows the level
of service from this company. Absolutely unbelievable! What do one nees to do to get service!? Might as well just cancel as I am paying for nothing for the last couple of months!!
More than 2 weeks has gone passed and I have not received any form of feedback from anyone with regards to my query. Just shows the level
of service from this company. Absolutely unbelievable! What do one nees to do to get service!? Might as well just cancel as I am paying for nothing for the last couple of months!!
My alarm has not been working properly since installation more than a year ago! I have contacted Chubb several times!! Eventually they came to my house on the 26th of August 2016! They found that there is a problem with my system and that the wrong eyes has been installed.
I told the guy that it is important to sort it out and he assured me that he will go back to the office and tell them that its urgent and they will come back to me as soon as possible...
Guess what? It has been 3 weeks and NO ONE has contacted me and came back to me....
So I decided to contact chubb again on the 13th of September 2016. I was holding on for service department then the lady asked me if I want to hold because they are all busy, so I said yes,I am hesitant to hang up, because I am not sure if they will contact me again. She assured me not to worry, they will come back to me.
Guess what!!??? Still waiting... This is terrible and unacceptable! I am paying every month without any problems, but I am paying for NOTHING as I cant use my alarm system!
Its been way too long and Something needs to happen! You guys must refund me my money as I am paying for nothing, as no one is concerned to help me out!
I feel it is better to cancel and go somewhere else where I will actually get some kind of service!
My alarm has not been working properly since installation more than a year ago! I have contacted Chubb several times!! Eventually they came to my house on the 26th of August 2016! They found that there is a problem with my system and that the wrong eyes has been installed.
I told the guy that it is important to sort it out and he assured me that he will go back to the office and tell them that its urgent and they will come back to me as soon as possible...
Guess what? It has been 3 weeks and NO ONE has contacted me and came back to me....
So I decided to contact chubb again on the 13th of September 2016. I was holding on for service department then the lady asked me if I want to hold because they are all busy, so I said yes,I am hesitant to hang up, because I am not sure if they will contact me again. She assured me not to worry, they will come back to me.
Guess what!!??? Still waiting... This is terrible and unacceptable! I am paying every month without any problems, but I am paying for NOTHING as I cant use my alarm system!
Its been way too long and Something needs to happen! You guys must refund me my money as I am paying for nothing, as no one is concerned to help me out!
I feel it is better to cancel and go somewhere else where I will actually get some kind of service!