FC
Fiona C

1 reviews | Active since May 2016

11 May 2016, 12:15

NO RESPONSE TO RESIDENTIAL ALARM

<p>Yesterday on 10 May 2016 we were awoken at 4.30 am to our residential alarm going off. We received a call from Chubb as ususal and I requested that they come and check the property as we have had a number of incidents in our road recently. unbelievably, Chubb never arrived to check on us. Chubb never phoned to check on us. Nothing. Can we ever trust them again? To add insult to injury, when I emailed Chubb to report the incident and get their response, they never bothered to reply!</p>

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Replies (1)
National Security & Fire
National Security & Fire's reply11 May 2016, 12:52
Official

Thank you for allowing us the opportunity of resolving your issue. Please forward your contact details and address through, to ensure a speedy and amicable resolution.

Your query reference is: 130336

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre.