No response to alarm being triggered

In November 2014 my home alarm was triggered, Chubb called approximately 2 hours later, when questioned about delay was informed due to load shedding could not call timeously.<br> <br> Today 6/2/2014 at roughly 13h00 our home alarm was triggered, no phone call from call centre to any of the allocated telephone numbers, were received. At 14h45 a Chubb agent called Linda arrived at my gate, I refused to open, as 2 hours later what was the purpose. He alleges that he was dispatched 20 mins earlier but could not arrive sooner as he was 'busy' elsewhere. I called the call centre and spoke to a lady called Concita who claimed that the manager, Morne Pascoe, was on another call and he would call me back. I asked that he call on my cell as I was stepping out. It is now 16H01 and to this time I have not received any call.<br> <br> The service is horrible and each episode puts me and mine in danger. Do ******* wait for when the lights are on or when the likes of Linda are not busy to strike, or should I ask them to wait until Chubb gets their behinds in order.<br> <br> Your service leads alot to be derired. I will be terminating your contract.