No Response - Terrible Service!!

We have our current alarm system with Chubb at our offices which we installed last year August. Our Sales consltant was Virna Simon. In January this year we requested that we would like individual user codes and a report to be sent monthly with the user codes. The technician came out to our offices and assisted with getting the various user codes. I was not receiving any reports for 2 months until I eventually got assistance from Anthea and received the reports from 27 March 2015, however the report does not reflect any of the user codes as we had requested. I have been sending emails weekly since to Anthea to try and get an them corrected but to no avail. <br> <br> Further to this, our sales consultant Virna never gets back to me. We are now moving offices and need to get a technician to assist with moving the alarm system, but she does not reply to my emails or phone me back. <br> <br> We additionally need to load more users on our alarm system but do not want to until the actual report is correct and once our move has been completed. <br> <br> If I am communicating with the incorrect people advise me of this. I feel I am emailing and phoning at my own waste with the lack of customer service received!!