NO RESPONSE

On the 10th of April I had to come into work and disarm the alarm but the alarm code was changed due to an incident we had had a few weeks before that. I had phoned Chubb to come and see why the alarm wouldn't stop. Till date I still have not had a response from them. (I did not know that the code was changed) The alarm had been going off for over 25 minutes and to my knowledge a patrolling car should have come to see what the problem was without me having to phone them. What makes it worse is after I phoned them no one had come.<br> There could have been something serious going on. I hope for the safety of others as well as myself that Chubb improves on their response service. This is not acceptable. We have a security service for safety in case of emergencies, how can we rely on Chubb if this happens?