CH
Caitlin H

1 reviews | Active since Dec 2015

01 Dec 2015, 20:26

No one has fixed my alarm after 9 days complaining

CHUBB I AM LOOSING MY COOL WITH YOU! <br> <br> I had an attempted breakin last Sunday, sounded the alarm twice and no one called or pitched up. Thank goodness for my neighbours and who all chased the guy away. <br> <br> I have been on the phone to 10 million different people and departments within Chubb, EVERY SINGLE DAY since last Monday trying to get someone to come and fix my alarm. They promised 3 times to come last week and never pitched. I called again yesterday and they said they would send someone today ... no one... I've been on the phone since 4pm today trying to get someone to call me back as I cannot go another night (this will be night #9) without sleep.<br> <br> I finally got my lawyer to call them and they called me back straight away to tell me that they would definitely send someone today. It's now almost 8:30pm and no one has arrived. <br> I am a single , heavily pregnant working mom and I have not slept a wink since last Monday.<br> <br> <br> I am so fed up I actually want to cry!!!

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Replies (1)
National Security & Fire
National Security & Fire's reply02 Dec 2015, 08:47
Official
Hello caitssienna,

Thank you for bringing this issue to our attention.

I have sent your information to the department manager, Martin Botha, to investigate and revert back to you as a matter of urgency.

Your reference number is: 101071

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre