gL
gresswll L

1 reviews | Active since Mar 2013

01 Sept 2015, 09:28

no interest in me as a client

Good day <br> Kindly assist as I'm running out of options<br> A few months ago I spoke to one of your call centre agents, I asked the agent if he can inform me when my contract expires, the agents was not able to provide me with this information. <br> I then emailed your company on the 21June2015, and requested a call back from your account department. No one called me.<br> The reason why I requested a call back was to renew my contract for a better rate. <br> I sent another email two months later, requesting a call back regarding my account's expiry date.<br> I logged 2/3 quesried on your website, still no response,.<br> I refuse to pay the rate you charged me out of contract.<br> <br> if you cant get hold of me on my phone, then communicate with me via email on [Email Removed]<br> <br> I will be forwarding an email to the following individuals, and if they can help me, trust me I won't rest until this matter has been resolved.<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br>

0
Replies (1)
National Security & Fire
National Security & Fire's reply01 Sept 2015, 10:24
Official
Hello gresswill1,

Thank you for bringing this issue to our attention.

I have sent your information to the department manager, Eugene Roman, to investigate and revert back to you as a matter of urgency.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre