no interest in complaints

A new alarm was installed, Since the installation the alarm goes off randomly during the night. The last 3 weeks were the worst. We have complained and they have promised to send a technician but no technician has arrived. The alarm goes off 2-3 times a night. Last night the alarm went off 6 times. I cannot accept that. I work and can't survive without sleep When the alarm went off for the third time it took 30 minutes before the control room called. This responce time is not acceptable. I am considering cancelling my contract with you as we are not receiving the service promised by yourselves.