No feedback whatsoever

No response from 17 April - pathetic!!!!<br> Awaiting statements after 4 requests.<br> Chubb then just debit your account for what they assume is due - not acceptable when there have been discussions plus emails to the contrary for approximately 1,5 years!!. Inefficiency at its best!!!<br> To phone & discuss with any manager is a mission - 5 minutes on hold just to get shunted to 6 different people - come on guys. Play the game when you feel you have the right to take money for services that you have not delivered.