No feedback - 40 days later

I logged a complaint against Chubb on the 29th of December 2015. Today is the 10th of Feb 2016 and I have not received a single call/email/sms from chubb - Does Chubb even still exist in the Western Cape ?<br> <br> This was the reply from 40 days ago:<br> <br> Hello <br> <br> Thank you for allowing us the opportunity of resolving your issue. <br> <br> Details of the incident and your contact information have been forwarded to the respective manager, to ensure a speedy and amicable resolution.<br> <br> Reference number:105689<br> <br> Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***. <br> <br> Regards