NO CONTACT, only promises

Today is day 47 that you have not resolved my problem. On 25 June and 6 July put on hello Peter. The person who replies cannot read. I asked them to contact me, not just state that someone will come back to me. And that is what they did. Nobody is taking the time to sort this out. It is Chubbs fault and not mine. I want to pay you but you cannot sort out the problem. PLEASE CHUBB HEAD OFFICE CALL ME *** DO NOT JUST REPLY AND SAY THAT SOMEONE WILL COME BACK TO ME. Or call your your Assist line. DO YOU THINK i HAVE NOT DONE THIS. Can a director please look into this.