No Communication Regarding Refund

We finally managed to get the debit orders to stop, but now there is no communication whatsoever regarding the refund of the monies that was ********ly deducted from our bank account. Below is the copy cancellation email that was sent to Liesel Marais, and which she inturn forwarded to your cancellation department.....Please arrange for a refund ASAP.<br> <br> From: Marias, Liesel BIS [Email Removed] <br> Sent: Thursday, April 09, 2015 10:49 AM<br> To: CPT, Cancellations BIS<br> Cc: Melanie Geyser<br> Subject: FW: Cancellation of Contract at St Elmo's, Shop 102 ,N1 Value Centre, Solly Smiedt Street, Goodwood<br> <br> FYI <br> <br> From: Melanie Geyser<br> Sent: 09 April 2015 10:40 AM<br> To: Marias, Liesel BIS<br> Subject: [External] Cancellation of Contract at St Elmo's, Shop 102 ,N1 Value Centre, Solly Smiedt Street, Goodwood<br> <br> Dear Liesel,<br> <br> I refer to the telephone conversation between you and our Lisa Carlson of earlier today.<br> <br> I confirm that St Elmo's is no longer trading and we therefore no longer require your services at the abovementioned premises.<br> <br> We have relocated to Shop 3, 8 Boy De Goede Circle, Table View, and would be grateful if you could arrange for installation of an alarm at these premises.