NEW NAME NATIONAL SAME PATHETIC CUSTOMER SERVICE

Since 23 January I have been trying to get a response from National with regards to a complaint I have with my "new" alarm system. LED lights for the outside beams are not working after only a year Eventually managed to set up an appointment for a QC to inspect the system last week. No feedback received from the inspection of the system despite Bongani telling my father that he knows what the problem is and will report it back to the office and they will call me. No phone call or acknowledgement of my emails from any of their managers, Frikkie Nel, Kerneels Grobler, Wendy Janse Van Rensburg or even their MD Yagan Nair. Been with this company (previously called Chubb) for 18 years and seriously think its time to move my business elsewhere. Not even the courtesy of a response to one e-mail. Trying to build a new brand on giving your customers service like this is clearly not the way to go National ! You have no idea how to treat your customers . No amount of brand building will cover up your ****py customer service.