National security roodepoort technical development put customers on risk by not attending to breakdowns and faulty systems in time

On the 5th of December 2022,my alarm keyboard stopped functioning due to power failure. I did contact national security to send a technician. Technician by the name of Percy came and checked the whole system from power supply and found out that keyboard was faulty.

Ive signed a job card and phoned national security roodepoort branch for follow up with the new keyboard. They told me that they will send technicians on Friday 9 December 2022. On the 9th e 2022 i received a call from h security roodepoort branch telling me that all their technicians are booked out. I told them i canceled all my appointments for Friday to see the technician. Technician need to come even if is late i don't mind.

National security roodepoort branch decided to ignore client requests of sending technician to fix their system, but they choose to put me and my family on risk of relying on the application which looses network due to loadshedding.

Even today 11 December 2022 i haven't received and call from national security roodepoort branch technical department.