National Security & Fire

Customer service is non existent in this company. I was transferred to at least 9 different people who couldn’t assist me with confirming their banking details. My aunt who is a pensioner had an alarm installed by Lebohang Tafane from National Security & Fire in Duduza,Nigel in Johannesburg East. An agreement was signed and she was told that she must pay R485 on the 25th of every month. On the agreement they decided to use her sons personal details & made him open a Tyme Bank account,where they would deduct this amount.This makes no sense ,because companies deduct from any bank if you opt for a debit order option. Every month her son receives a call to say he didn't pay for the alarm, yet money is always deposited into the account on time, for the debit order to go through.. I called the Gauteng head office today trying to speak to someone who can assist me with solving this problem and not one person could assist they kept transferring me to different people and ending my call. I ended up getting hold of Zintle who was surprised by the fact that we were using a Tyme Bank account for payment.I don’t know who this account belongs too ,but it seems like this is a personal account and not the business account. Stay away from this company they are very unprofessional and don’t take customer service seriously. On top if that R399 was deducted from the Tyme Bank account today as I was trying to get hold of them, but we don’t what it’s for .