National Security & Fire

National have let me down as a client and now I feel like it is turning the tables to act as if it is the victim. I complained since February about the alarm that has been installed at my house that it is faulty and very old equipment has been used .till this day I have not been assisted with the problem. For more than +/-50 times my alarm would just ring (go off) mid night with no one moving nor anything and would sometimes not even receive a call from national call centre to check if all is well or not.

I remember it once went off in march and I was at Limpopo and I got a call and national sent a security to go and check but I never got a report if all is still in order or there was indeed burglary and I honestly find that very disturbing . The other day same thing happened and when I phoned after an hour I found that there was no report from the security personnel as yet (meaning that the response turnaround time was delayed),I had to call you then you gave me the report and that was almost after 2 hours and your exact report was “the security found that the gate is still locked and the front door has no sign of house break” my question was what if they jumped the wall and use a window or kitchen door to enter the house? I remember I was also advised that the security could not climb the gate or wall because it is too high (NXA) I mean what kind of a stupid game is National playing ?

Do I honestly have to be white or stay at some high level expensive suburb for me to get better service that I am paying for ?