NATIONAL SECURITY BAD CUSTOMER SERVICE

My grandma has been a customer of theirs for years.

During her holiday during November last year she had quite a few false alarms at her property.

National Security proceeded and billed her for call-out fees. This without letting her know that this will happen or that she is about to be billed.

She then booked an appointment with them for 6th January this year to come test her alarm - and NOBODY showed!!

Hoping to bill her a bit more before fixing the problem?

What a disgrace!