National Security and Fire's response time is getting poorer and poorer.

National Security in Durban is a disaster. They just don't have enough vehicles and their systems of operation are poor in an emergency. We had an intruder a couple of months ago and our lives we were in a serious danger. It took over 30 minutes for them to arrive despite pressing the panic alarm and calling their number. Since then, each time we have an alarm activation, and despite speaking to the Managing Director, they still take 30 minutes to arrive. Last night our alarm went off, we were out at dinner and we arrived back well before the armed response arrived. This was 35 minutes later. This is unacceptable. Instead of improving the services they just make excuses. Word on the street is that the company is falling apart so better to move as soon as possible. A sure sign of this is that they don't respond to people's complaints on this site as other security companies do so it just shows how poorly they deal with customer service.