National Security and Fire is the WORST ABOVE WORST.

National Security’s and Fire is the most pathetic Company ever. Years ago, I signed contracts with an Armed Response Company. I was extremely happy with their services delivered. Recently, this company was bought over by National Security and Fire.

As of day one, to date, services are totally pathetic.

I noticed the App we use to receive Close ups, Open ups, Alarms, Panics, etc was not sending signal. I call the Control and reported this. A technician was dispatched. On testing all our alarms, the technician was unable to find ANY fault. I told him to call his offices and report it to them. After he had a long conversation with them, he informed me that they had canceled the App. No one can explain why this was done without informing us.

The control room:

When calling and complaining about the poor service or any other matter, you get put through from one person to the other. Your problem doesn't get resolved. False promises of Supervisors, Managers, etc calling you back. They have no idea which of my alarms are activated. They says the alarms at Road 35, No 9 and can't pronounce the rest of my address, where it's actually No 35, Road No 9. They say my alarm is faulty, they going to ignore my alarms, whereby I have proof they trying to break in. They tell me to go to my business premises and do a patrol with the Reaction Officer. I told them that, that is why are there, it's not my duty. The arrogant control officer said, I must and that, that is protocol.

Armed Reaction:

Takes extremely long, sometimes 56 minutes or not at all to respond. When I ask, when are they responding or why they didn't respond, I get told they've been there, the control officer, management and supervisors will argue with me, claiming their reaction officer has been there with every alarm I tell them, my CCTV shows otherwise, they will continue believing False information.

I asked the Reaction Officer why they take so long, he explained that there is only one vehicle and one Reaction Officer covering an extremely large area, with a high crime level. How on earth can they have one vehicle. This is ridiculous.

Complaints are endless, as in ENDLESS!!!

This companies Control Room is based in Durban.

I requested termination of all my contracts with immediate effect, as they are not capable to meet standards expected and as was delivered. This was done in April and beginning May 2021. Besides numerous mails sent, on 21 May I received the following mail:

Good afternoon Mem

It is with much regret that we acknowledge the receipt of your cancellation dated 18 May 2021 and we are saddened to see you go.

CONFIRMATION OF CANCELLATION OF AGREEMENT: Account No:

Your cancellation notice period as stated in your agreement is one calendar months (written). Your agreement will be cancelled effective 30 June 2021.

The radio and antenna at all times remains the property of National Security & Fire and therefore needs to be removed from your premises, the cancellation will not be considered final by National Security & Fire until the radio is in National Security’s possession. The Radio removal fee will always be applicable unless the radio is returned to the National Offices within 7 days of the effective date at the following address:

JHB South Branch: 33 Van Buuren Road, Bedfordview

JHB South Branch: 66 Belklairs Drive, Mulberton

Customer Service Centre: 842 Pheasant Street, Horison Park, Roodepoort

If you have multiple accounts with National Security & Fire please check that all the accounts are indicated above, if not please query this with the undersigned to ensure all accounts are cancelled as per your request.

Should you have many further enquiries, complaints or compliments, you are welcome to contact me.

Kind regards.

Biggest joke ever.

National Security and Fire is the worst above worst company I've had to deal with all my life

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