National? Chubb? Whoever you are, you are *******

I retained the services of "Chubb Security" for a long time purely due to the fact that their security team (particularly Simon) are excellent. Their accounts, technical and administrative staff are in my opinion however, absolutely awful.

Just phoning their customer call centre gives one an indication of what to expect... Chubb Security was apparently bought out or changed (?) to National Security a number of months ago... yet the voice message systems still continue to thank you for calling Chubb security!!! Just a little insight into just how confused and ******* the rest of their service is....

Today was the final straw. Our alarm system still continues to go off at random times whenever it feels the urge to do so (which is the only reason we ever call the technical team to come and repair it...). I phoned to ask for a technician to come and sort this out urgently please as it is driving our neighbours nuts only to be told our account is in arrears and that they won't repair until this is up to date.

Which wouldn't be a problem but for one fact. I NEVER receive any invoices and how on earth is one expected to pay for something that one doesn't have a clue about the actual cost??????????? I have asked ad nauseum for invoices and have begged for years that the damn things simply be emailed through on a monthly basis - like every other company in the world does... Last year I even thumb-sucked an amount and paid this religiously every month for over a year and even succeeded in building up a sizeable credit....

In December I phoned to ask for the technicians to come and repair our system only to be told that our service had been discontinued due to non-payment in July..... When I asked what happened to the payments that I had made, I was told that they wouldn't reflect as our reference number on their side had been changed. I did ask why we weren't notified (kinda like why we as customers weren't informed about the change from Chubb to National....). Not surprisingly, the accounts lady couldn't answer me on this one... But she did finally manage to pick up my payments and attribute to our account (and thank goodness we didn't have a break in between July and December as - even though we were paying for the service - Chubb security wasn't covering our premises and we all know how insurance companies work on this one....) I asked once again for all invoices to be sent via email (we don't get physical post - another long sad tale, but I don't think it unreasonable to ask for electronic emails in 2018 is it??)

But today I was told that because I hadn't paid for the past three months, no technician would come. I asked why invoices weren't sent and how could I pay without knowing what is owed.

To give her her due, the accounts lady apologized and went on to explain that they are "very far behind" in sending through invoices and statements to customers..... But she did clarify that because of non-payment, no technician would come through....

SO. LET ME GET THIS STRAIGHT? I COULDN'T PAY BECAUSE I GOT NO INVOICES .... CHUBB / NATIONAL / WHATEVER THE HELL THEY CALL THEMSELVES DIDN'T SEND ANY INVOICES BECAUSE THEY WERE "FAR BEHIND" IN DOING SO... IT IS ACTUALLY MY FAULT THAT MY ACCOUNT IS IN ARREARS AND MY FAULT THAT I CAN'T GET A TECHNICIAN TO COME THROUGH AND FIX THE SYSTEM

TO CLARIFY, BECAUSE CHUBB / NATIONAL / WHOEVER THE HELL THEY ARE CANNOT GET A SIMPLE THING LIKE SENDING OUT ELECTRONIC INVOICES TO THEIR CLIENTS RIGHT IT IS MY FAULT THAT THEY HAVEN'T BEEN PAID????????????????????????????????????

This is absolutely it. I cannot take any more years of this kind of service or attitude and shall not waste another minute trying to make rational sense of this - in my opinion - demented companies explanations and gobsmackingly stupid accounting system.

Cheers Chubb / National Security / Whoever you are