Money Hungry

I was a happy customer of Best Secure. National Security failed to mail me and advise me that you have bought out Best Secure. I did not want to be a client of a large organisation such as National Security and therefore cancelled the service after a few months when I started receiving mailed accounts and calls from your accounts department.

Please be advised that I have paid an amount of R1783.36 in lieu of the cancellation of my policy due to me not wanting to be a client of National Security and your relentless demands of fees. My reasoning is that I as an individual do not wish to have the stress and more unpleasantness of dealing with National Security who cannot be bothered to reply to me despite numerous mails from myself explaining that I did not want to be a client of National Security.

From my personal frustrating dealings with your company who are not willing to listen to me, (and would rather just send threatening legal letters for this small amount), as well as the hundreds of other South Africans who have taken the time to write reviews on Hellopeter, resulting in the company having a shocking 1,6 out of 10 review, my opinion is that National Security’s priority is their bottom line-clearly not customer service. Take the customer’s money but don’t give a damn about them thereafter.

We as South Africans have no option to utilise the services of security companies. This does not give them the right to exploit us and ignore our voice. The future demise of your company will be welcomed by myself and the many others who have had dealings with yourselves.

Linda Hampton