Missed burglary

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Asiphe Yakobi Local Guide

I had a missed burglary in September and they didn't take any accountability or acknowledgement of the incident. The agent on duty got lost when he was suppose to go and respond in my home. I complained and nothing was done. They don't even belong to independent security company bodies that can protect us such as SAIDSA or PSIRA because when I forwarded the nature of my complaint to them they couldn't help.

I would like to sincerely express my disappointment and report or file a complaint for a missed burglary by one of your first response team....

The negative incident occurred at 23:52 when the app notified me and a call from your call centre immediately came in n I reported that I was not at home and the app is detecting some action can they please send an urgent response.

I was in Mitchell's Plain and I travelled all the way from Westridge and got home minutes later only to find my home open, indeed there was a house break in and my Plasma TV was ****** and the aluminum door was damaged to gain access...there was absolutely no feedback or any response from National Housing this entire time

My body cooperate security guards were already arrived and they assisted for calling the police, I then pressed the panic button to figure out why was the response vehicle was nowhere to be found the call centre called again it the agent who was sent out for my call out was getting lost Nkosinathi eventually came to my home too late at 00:50 to attend to me.

I am very unhappy about the matter.

The matter was never resolved they told me that it is my duty to insure my house content and they left it at that.

The regional manager is so useless that they only followed up on the above complaint after 6 days.

Their vehicles are so restricted that they don't even show the necessary visibility or patrol sometimes the alarm would go off and they either don't call immediately or they call 15 minutes later.

I would give them a minus zero...the quality of the product that they render is very poor if you're around Strand I'd not recommend.

The organization doesn't value or honour their code of ethics.