WB
Wendy B

1 reviews | Active since Oct 2015

19 Oct 2015, 15:41

Making it impossible to cancel a contract.

Tried to cancel my contract that I had with them for the past three years. After 25 email, non of which was answered, dozens of phone calls to the call center and speaking to managers etc, I am still being billed and my contract is still active. You can join CHUBB over the phone but you can never ever cancel a contract with them. Forget trying to get you money back that they have taken of your debit order for the past three months after you have cancelled the contract, this is totally unheard of at CHUBB and needs to be investigated by their head office. They are just passing the buck from one person to the next.<br> I would recommend that any person wanting security, NEVER JOIN CHUBB but rather look for the small company within their area as they will care about your home and security, CHUBB does not care, all they care about is your money. I had an intruder on my property and when I pressed the panic button CHUBB took over three hours to phone me, never mind sending an armed response team to come and see if everything was in order. CHUBB only does phone calls and never checks up on alarm activation's, so what is the point of having an armed response if they do it via telephone?

0
Replies (1)
National Security & Fire
National Security & Fire's reply19 Oct 2015, 17:02
Official
Hello Wburridge1,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager to ensure a speedy and amicable resolution.

Kindly supply the email reference numbers for the sent emails or the sent email address you sent these to.

Your reference for this query is: 92229

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.


Regards

Chubb National Customer Service Centre