JB
Jo-Anne Bereta

1 reviews | Active since May 2015

14 May 2015, 15:38

LOSS OF ASSETS SUFFERED UNDER CHUBB SURVEILLANCE!

I am writing this with the hope of being assisted, as I believe that I have been failed by the people I have entrusted to look after my assets.<br> <br> We had a break in at our house on the 03/05/2015 and some of my valuable assets were ******, my window and burglar broken Chubb`s response to this has been atrocious.<br> When we got to the scene we found the guards sitting their cars saying they were waiting for us because they didn't want to enter so that we cannot accuse them of the break in.<br> o We referred the matter to Jabula Bamba who took forever to call us or even give proper feedback on what happened and why they took so long to respond. <br> o Chubb engineer or technical department send someone to download data which took three day to get that done. Which confirmed the system to be in working order.<br> o Now today Pierre Steyn calls me to discuss the Buffer report and when I asked relevant questions he loses his temper start screaming at me and hang up the phone.<br> I pay monthly for a service without fail and when I experience a loss I'm taken from pillar and post do you think that is fair?<br> <br> In all fairness Chubb should take responsibility for the loss.

0
Replies (1)
National Security & Fire
National Security & Fire's reply27 May 2015, 10:33
Official
Hello Bereta,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager, Rani Van Breda to ensure a speedy and amicable resolution.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Your ***

Regards:

Chubb National Customer Service Centre.