Lack of Service and Poor Accountability

National has change my radio and transmitter on the 11.05.2023, they advised that is was not submitting a signal and the new radio has 2 sim cards incase of loadshedding. Ever since the change was made the signal on the new radio comes and goes. The technician says that i needed a new battery which I have purchased but now I am still experiencing the same problem.

Furthermore I was not even communication with regarding the change and the technician just rocked up at the home on the day.

I have tried to contact Senzele on a number of ocassions to report the issue but I never receive any call back and I am absolutely fed up by the lack of service that such a large organization shows to its customers.

I hope that I can contacted to resolve the issue and poor service redendered in an amicable way.

Totally infuriated and disgusted.

Regards