Just dont care

Item: National Security & Fire
Rating: 1
Author: Jacky S

I have had unacceptable service with Chubb Security.

I reported a zone on my system as faulty on Tuesday 7/10/2017 and explained that this particular zone is linked to most of my house and that without this zone working means that the alarm cannot be set. I was told that they would get back to me and I am still waiting.

This is not the first time that i have had a problem with them. Asked for a quotation for an upgrade on my current system in 2016...still waiting.

I am now considering changing service provider

Helpful (0)

Replies (2)

National Security & Fire's replyOfficial

16 Nov 2017, 14:56

Thank you for bringing this issue to our attention. I have sent your information to the department manager of (branch name) to investigate and revert back to you as a matter of urgency.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***

Best regards,

National Security & Fire's reply16 Nov 2017, 14:56

Official

Thank you for bringing this issue to our attention. I have sent your information to the department manager of (branch name) to investigate and revert back to you as a matter of urgency.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***

Best regards,

Jacky S's updateReviewer Update

16 Nov 2017, 15:35

I initiated changing Service Providers and notified Chubb. I then received a phone call apologizing for what had happened. Why must ine take such drastic steps to get a response. I cancelled my contract with them and now with a new Service Provider. I will never recommend Chubb.

Jacky S's update16 Nov 2017, 15:35

Reviewer Update