Just bad Customer Service

<p>As a person who was burgled 4 nights in a row and engaged Chubb to assist because I was in Europe on business for 2 months, the service leaves a lot to be desired with the following summary:</p> <p>~ The job was not finished in an adequate timeframe<br />~ The wireless (radio) connection took more than a month leaving my house vulnerable<br />~ The gate lock only arrived in Feb (from inital outset of November) meaning that Chubb could not gain entry to check the property<br />~ Money debited from my account without a quote, invoice or authorization (R4K) with no quote, invoice </p> <p>~ No response from the sales rep, I had to phone to be told why</p> <p>The money debited over and above the original high quotation (which was paid) has left me with extremely bad feelings towards Chubb - if not charging the company and engaging action. This is the second time I am complaining as the first was the continued increase of my monthly rate (I was paying double any other person for almost 10 years). I trusted this company and that that is now not the case.</p> <p> </p> <p>I have asked to speak to a senior MD in this regard.</p>