installation disaster

Chubb took 3 days to install my alarm system in a 3 bedroom house . They would start at 6 in the morning and work until midnight. They had no idea what they were doing. They could not get the alarm to work. How are you a security company but cannot install and alarm system. It's now going on 2 weeks and the radio box has still not been installed. So what's the use of an alarm when it is not alerting anyone. I have been spending hours on the phone numerous times a day and I still have had no assistance. Do not use chubb as they have no clue as to what they are doing. If they can't install a system properly how are they suppose to keep you safe.