Indifferent, inefficient lack of service

On Sunday 1 February 2015 at 20h15 my family were held at gun point and tied-up in our home in Hurlingham Manor, Sandton.<br> We are Chubb security clients, account ***,<br> After releasing myself and pushing the panic button the Chubb security vehicle took in excess of 20 minutes to arrive. During this time your control room did not phone us in response to the activation of the panic button. CSS security arrived within 3 minutes and took control of the situation.<br> What really astounds and appals me is that no Chubb representative has bothered to contact us since the incident. One would imagine that Chubb would be interested to find out how my security was breached and to offer a solution and to check that my system is still operating correctly. The least one would expect is a courtesy call to check if were are fine. Ironically, the day after, CSS security sent their area manager to check on us and to consult on various upgrades.<br> I am stunned that Chubb cares so little for their clients that they could not even be bothered to pick up a phone to contact us. Appalling, indifferent, inefficient and ,uncaring service from a company we trust the lives of our loved ones with.