JP
Joanne P
1 reviews | Active since Jul 2011
02 Oct 2015, 07:55
Increased my debit order without notification
Chubb have debited my account with an increased amount without any notification or warning. This is completely unacceptable.
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Replies (1)
National Security & Fire's replyOfficial
02 Oct 2015, 08:37Hello jpoplak,
Thank you for sharing your concern with us.
At Chubb Fire & Security we take customer satisfaction very seriously.
Kindly note that the additional deduction is in respect of the annual communication link fee which is payable annually in advance for each and every succeeding year as set out in your Chubb contract schedule. This amount is payable to Chubb, annually in October.
I am sending you the invoice relating to this billing.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***8
Regards
Eugene Roman
Chubb National Customer Service Centre
Thank you for sharing your concern with us.
At Chubb Fire & Security we take customer satisfaction very seriously.
Kindly note that the additional deduction is in respect of the annual communication link fee which is payable annually in advance for each and every succeeding year as set out in your Chubb contract schedule. This amount is payable to Chubb, annually in October.
I am sending you the invoice relating to this billing.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***8
Regards
Eugene Roman
Chubb National Customer Service Centre
Best regards,
National Security & Fire's reply02 Oct 2015, 08:37
Official
Hello jpoplak,
Thank you for sharing your concern with us.
At Chubb Fire & Security we take customer satisfaction very seriously.
Kindly note that the additional deduction is in respect of the annual communication link fee which is payable annually in advance for each and every succeeding year as set out in your Chubb contract schedule. This amount is payable to Chubb, annually in October.
I am sending you the invoice relating to this billing.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***8
Regards
Eugene Roman
Chubb National Customer Service Centre
Thank you for sharing your concern with us.
At Chubb Fire & Security we take customer satisfaction very seriously.
Kindly note that the additional deduction is in respect of the annual communication link fee which is payable annually in advance for each and every succeeding year as set out in your Chubb contract schedule. This amount is payable to Chubb, annually in October.
I am sending you the invoice relating to this billing.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Your reference is: ***8
Regards
Eugene Roman
Chubb National Customer Service Centre
Best regards,