JJ
Jodene J

1 reviews | Active since Sept 2014

01 Feb 2016, 10:13

Incorrectly invoiced - Paid cash

Good day<br> We bought spillage refills on 30/06/2014 at the Rustenburg branch and paid cash. On jobcard 16075 Lizel wrote paid dash. Then we were invoiced again electronically refer to invoice ***SIN-000115 at head office. I e-mailed Lindo Magubane on 30/03/2015 with proof of the jobcard that we paid cash to sort it out, and have never heard anything. Lizel was on leave at that time and they could not sort it out. Deon, our employee who bought the spillage refills, also visited Chubb Rustenburg to try and sort it out. Up to date still no reply. Very very bad service. We need someone to please sort this out on our behalf.<br> <br> Kind regards<br> <br> Jodene de Jager

0
Replies (2)
National Security & Fire
National Security & Fire's reply01 Feb 2016, 11:17
Official
Hello Jodene de Jager,

Thank you for bringing this issue to our attention.

I have sent your information to the department manager to investigate and revert back to you as a matter of urgency.

Your reference number is: 112281 - Contact person, Lorinda Cronje.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards


Chubb National Customer Service Centre
National Security & Fire
National Security & Fire's reply01 Feb 2016, 11:17
Official
Hello Jodene de Jager,

Thank you for bringing this issue to our attention.

I have sent your information to the department manager to investigate and revert back to you as a matter of urgency.

Your reference number is: 112281 - Contact person, Lorinda Cronje.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards


Chubb National Customer Service Centre