Incorrect billing -> Broken promises -> No respons

I've had a terrible experience with your client liaison office at Polokwane. Based on multiple telephone calls with the agent (****hka Van Der Merwe), I was promised a revised monthly premium of R325pm from Oct 2015. Instead of following through with that amended premium, a larger amount of R500+ was deducted. On contacting the agent about this, I was promised 2 months free (Nov & Dec) and the new agreed premium starting Jan 2016.<br> <br> None of these instructions have been carried out and I was deducted another R517 for Nov and again in Dec!<br> <br> This has been a conversation regarding my premium rate with Chubb that started in July 2015!<br> <br> Please sort this out immediately. I am getting really tired of this back and forth. I have emailed chubb.assist a number of times but there is no response. Remove that contact address as it is not serving its purpose to \assist".<br> """