*********** staff answering the phone

I called Chubb on their \customer service\" number for a simple query, after being on hold for 4 minutes (repeatedly being told I'm first in the que) a woman eventually answers the phone, with \"thank you for calling Chubb do you have an emergency.\"... After being on hold for 4 Minutes i should hope not!!! anyway, i explain to her that i want to find out what that thing is called that they come take out of your house when you cancel your monitoring, she says she will transfer me to customer service.. Strange because that was the number that i called. Anyway, she transfers me... i was put on hold for a further 3.5 minutes when the call is dropped! I call back and this time it takes 5 minutes to answer the phone, I ask her to put me through to customer service and the call is dropped AGAIN. Phone back for the 3rd time same story, on hold for 4 minutes. I explain my story all over again. The woman says she will transfer me and DROPS THE CALL AGAIN. Please explain to me how 3 different call center staff members cannot operate a phone? How am i supposed to get through to the customer service department when no one can transfer a call? "