*********** staff and poor customer service.

On the 8th May i received an sms from my bank stating that Chubb had debited my account for radio removal service. I immediately called Chubb and spoke to the client liaison manager(Val Pillay).I was advised by her that she didn't receive the radio when we uninstalled the system and have therefore been charged.I then advised her that the radio was returned to Don Maskel she later confirmed that the radio was returned and she will credit me within 3 weeks. It is now over 3 weeks, i have made numerous calls wasting my time and airtime over an issue which should have already been resolved.She continues to make empty promises with no action. I sent her a follow up email on Friday 06/06/2015 requesting her managers details so i could get further assistance i still haven't received a reply.<br> <br> I am disgusted with the service i have received from Chubb. I was always a loyal paying customer when i had a contract with them and didn't expect this kind of service.The decent thing for a customer service division is to atleast acknowledge my email and not just ignore my request. I will be sure never to recommend anyone to take on a contract with Chubb as their customer service is extremely poor.