*********** and unprofessional

<p>To Whom it may concern:</p> <p> </p> <p>I have a brand new, state of the art security system (Paradox) from Chubb Security. The system cost was just over R10 000 and the main reason why I upgraded from the old system was to control the alarm remotely from my phone or computer. From the first installation I experienced problems with the system. When I contact Chubb to report an issue I have to wait at least a week for a technician to come out. When Chubb eventually sends out somebody they have to phone a third party company to program and assist them over the phone remotely. In the last week of October I experienced a similar issue with my system. Chubb sent out a technician and informed me that my IP module is broken and needs to be replaced. 4 weeks later and Chubb still did not contact me to provide me with an update. I contacted Chubb again to follow up and they informed me that the cost will be R3000 to replace as the device experienced an electricity surge (lighting damage). I now have to pay this amount plus labour and consumables before they will assist me.</p> <p> </p> <p>I am really disappointed in this service, time delays, numerous follow ups from my side, product quality and lack of feedback from Chubb staff. Today 13 December, I am still waiting for feedback.</p> <p> </p> <p>Elmar Keyser</p>