******* Debit orders taken off my account

I have had debit orders taken off my account on two different occasions with regards to annual fees. these were taken off in the middle of the month and obviously no funds were available. I have been charged penalty fees by my bank and this is not acceptable as it was no fault of my own. I am a new customer and not only am I fighting this issue but also the issue of not being told about the full annual fee being charged to me in September when my premiums started but the also in October which is the beginning of the new year. This has now put me in a financial situation and no resolution has been forthcoming. I have sent follow up emails to Micayla and she first responded promptly, now my emails are being ignored, clearly waiting for me to get tired and stop complaining.<br> <br> If this is the way you conduct your business. please come and take our your equipment and I will get another service provider.