RE
Ros E

1 reviews | Active since Jan 2010

27 Jul 2015, 11:33

******* DEBIT ORDER DEDUCTIONS

On 31 March we advised via email cancellation of two armed response contracts with chubb giving 30 days notice effective 30 April. The appropriate email confirmation of receipt was obtained. Dspite this on 2 May TWO debits were taken and cost us R230.00 in bank charges for the reversal. on 30 June a further amount of R846.62 was deducted. <br> <br> Chubb do not want to seem willing to refund us the total amount of R1 076.62. What is the point of Treating the Customer Fairly and the Consumder Council if everybody ********lyt deducts money from bank accounts.<br> <br> Hopefully Hallo Peter will get a better response that we have and we may see the refund in our acount before month end.<br> <br>

0
Replies (1)
National Security & Fire
National Security & Fire's reply27 Jul 2015, 11:54
Official
Hello Rosamunde,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager, Leigh McCoy, to ensure a speedy and amicable resolution.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Your query reference is: 160064

Regards

Chubb National Customer Service Centre

Best regards,