I could be dead!!!

Thank you! I have spoken to one person telephonically and had 2 members of Chubb come to see me about the problem. I hope it is resolved for the next time.

No joy with Chubb!! So on Friday, I am going out the door and flying ants are coming in. I took too long to leave and my alarm went off. I come inside and wait at my landline for the expected call and...10 minutes later, I am STILL waiting. I leave and after 10 minutes, I get a call on my cell phone. So 20 minutes to respond telephonically and 27 minutes for the response car to show up! And this is called "Security'???? I tried to phonwe Warren now 4 times. Today, he was "too busy" to take my call. (I have asked him to phone after 3.30pm. So what now? The whole RESPONSE to the LACK OF RESPONSE is bewildering. Why is nthis happening now after 16 years??? Absolutely over Chubb!

Could you please ask someone intelligent to call me? I have just spent 15 minutes trying to explain to Warren that all I want is for Chubb to phone my landline when my alarm goes off. He just keeps repeating the same inane and robotic answer, "They tried your landline." If this was the case, why would I still be complaining? Surely someone with authority who is proficient in the English language could get the call centre to correct the information on the system? It's not rocket science. I want someone in authority to assure me that they have done this. Thank you in anticipation. 30 January

I would like to say a very big thank you to Eugene! He phoned me yesterday and we went through all the separate telephone numbers. He even offered to email the updated info to me. He was polite, helpful and so friendly. He was very reassuring and completely in the loop about the whole situation. Eugene, you are such a gentleman and you made my day Sir!