Horrific Service

<p>CHUBB....after deciding to use my "meet and greet" service for the first time in 4 years of being with them, I phoned them 10 minutes before I would be home, got home, they were not there, 3 minutes "on Hold", to be told someone would be there in about 10 minutes = 23 minutes total...seriously...have emailed letter(s) of complain...phoned many times...cancelled via email and by phone, and still not one person has contacted me. Customer service agents have "noted" it on their system, but can unfortunately NOT give out email addresses or contact numbers for management. I did get a contact email address for an "operations" manager....however email address didn't exist, and email bounced back! And these are the people that we want protecting us (I THINK NOT)!!!</p>