CG
Cameron G

1 reviews | Active since May 2014

18 Dec 2016, 19:52

Harassment

<p>Over the last few months, I have been harassed by Chubb at my address. I have been sent numerous accounts for Ms JML Cooke who died in 2013. I am more than willing to provide a death certificate as proof. I require written proof that the debt has been written off as I ned clarity that this has been handled. I do not appreciate being sent threatening letters and accounts. </p>

0
Replies (4)
National Security & Fire
National Security & Fire's reply19 Dec 2016, 13:00
Official

Thank you for allowing us the opportunity of resolving your issue.

Your complaint has been sent to the respective manager to ensure a speedy and amicable solution

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards
National Customer Service Centre

Best regards,

CG
Cameron G's update30 Dec 2016, 14:52
Reviewer Update

Chubb has FAILED to even try to get hold of me in relation to this issue. I doubt the manager you are referring to even exists?

National Security & Fire
National Security & Fire's reply03 Jan 2017, 11:45
Official

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager, to ensure a speedy and amicable resolution.

Your ***

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards
National Customer Service Centre

Best regards,

CG
Cameron G's update06 Jan 2017, 11:43
Reviewer Update

Please note that this issue was reported on 18 December and we are no closer to resolving it. I can't understand why this is a difficult issue to manage. No manager has been in touch in the last 3 weeks. I am starting to wonder if you employ people with zero work ethic.